Refund policy

Return & Refund Policy – HYDR

At HYDR, we are committed to providing high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility
We offer a 14-day return policy, which means you have 14 days from the date of delivery to request a return.

To be eligible for a return:

  • The product must be unused, in its original condition, and in its original packaging.

  • The product must not be damaged, broken, or tampered with.

  • Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items
We do not accept returns if:

  • The item is broken, damaged due to misuse, or altered after delivery.

  • The return request is made after the 14-day period.

3. Return Process
To initiate a return:

  1. Contact our support team at 0323-7171764 with your order details.

  2. Our team will review your request and provide return instructions if eligible.

  3. Ship the product back to the provided address.

Customers may be responsible for return shipping costs unless the item was incorrect.

4. Refunds
Once we receive and inspect the returned item:

  • If approved, your refund will be processed within 5–10 business days.

  • Refunds will be issued via the original payment method or bank transfer (for Cash on Delivery orders).

5. Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos as proof. We will resolve the issue promptly.

7. Contact Us
For any questions regarding returns or refunds, please contact us at 0323-7171764.

Thank you for shopping with HYDR. Your satisfaction matters to us.